thredUP Customer Service
(888) 868-0186
thredUP's Customer Service Help Page:
https://www.thredup.com/supportThey are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: My preferred address was automatically changed to an old address at checkout that I no longer use. The package is now en route and fedex says they are unable to hold it at their warehouse or ship to a different address because of the type of service ThredUp contracted from them. Please assist me in receiving the package if possible. Thank you.
What happened: I did not use my points for free shipping. I had enough purchase for free shipping *** points was taken away how to get them back since I did not use free shipping.
What happened: I need to update my email address you have two of them on file the correct one is *****@***.com
What happened: I didnt read the return policy. Can I please remove some clothes that probably won't fit now that I know my size please. I'm in an abusive home and I'm leaving soon. I lost ** pounds since May from not having enough to eat. Thank you.*I added some that I didn't think would fit and I thought the return policy was going to be more like other online stores. Sorry.
What happened: Order has not arrived yet to my daughter’s gmail account. We sent a gift card for her Birthday.***AW*F**YJQCP
What are customer support channels for thredUP?
thredUP provides helpful channels like email, phone, help center, etc., for customers to receive support. The thredUP customer service team also offers social media support for quick advice and solutions.
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Email: media@thredup.com
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Phone: (888) 868-0186
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Help Center: https://www.thredup.com/support
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Facebook: https://www.facebook.com/thredup/
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Twitter: https://twitter.com/thredUP?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
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Instagram: https://www.instagram.com/thredup
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YouTube: https://www.youtube.com/user/thredup
What kind of support does thredUP offer?
thredUP offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the thredUP customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to thredUP?
To put it simply, WorthEPenny is an independent third-party website that is not related to thredUP. WorthEPenny provides free tools and resources to assist customers in reaching thredUP customer service more efficiently, such as the thredUP phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about thredUP, as well as forums where thredUP customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like thredUP, it is not associated with or endorsed by thredUP.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the thredUP official app or the thredUP company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of thredUP trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: thredUP. All references by WorthEPenny to third-party trademarks like thredUP are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
